Last updated: September 2026
1. Overview
Go Speed aims to keep cancellations and refunds transparent. Refund eligibility depends on when you cancel, the booking type, and whether the vehicle has already been prepared or handed over.
2. Customer Cancellations
If you cancel before the scheduled pickup, refunds may be issued as follows (subject to confirmation at booking time):
- Cancellation 24 hours or more before pickup: eligible for a full or near-full refund of the rental amount, excluding non-refundable fees if any.
- Cancellation within 24 hours of pickup: a partial refund or booking credit may apply.
- No-show or cancellation after pickup time: generally non-refundable.
3. Go Speed Cancellations
If we cancel your booking due to vehicle unavailability or operational issues, you will receive a full refund of amounts paid for that booking, or an alternative vehicle if mutually agreed.
4. Security Deposits
Security deposits (if collected) are returned after the vehicle is inspected on return, minus any approved charges for damage, excess fuel, fines, or policy violations.
5. Refund Timeline
Approved refunds are typically processed within 5–10 business days, depending on your payment method and bank processing times.
6. How to Request a Refund
Contact us with your booking details by email at gospeedbbsr@gmail.com, WhatsApp/call +91 91246 27601, or through our Contact page.